OCEAN FISH LLC

PAYMENT POLICY & TERMS

September 15, 2026
Guide

PAYMENT POLICY & TERMS

To ensure a secure, transparent, and convenient shopping experience, we provide the following payment terms and methods for all transactions:

SECTION 1: ACCEPTED PAYMENT METHODS

1.1. In-Person Cash Payment

  • Procedure: Customers may visit our store or physical office directly to inspect products and complete payments in cash.

  • Documentation: A physical receipt or sales invoice will be issued upon payment completion.

1.2. Cash on Delivery (COD)

  • Eligible Area: This option is strictly limited to shipping addresses located within the Seattle, Washington area.

  • Procedure:

    1. The courier delivers the package to your specified address.

    2. You inspect the package upon arrival.

    3. You remit the total invoice amount in cash directly to the delivery agent.

1.3. Online Website Payment

  • Procedure: Customers complete prepaid transactions (via credit/debit cards, bank transfer, or integrated payment gateways) following the checkout instructions on our website.

  • Order Processing: Upon successful transaction verification, our team will confirm your order details and proceed with dispatch in accordance with the agreed-upon timeline or contract terms.

SECTION 2: FULFILLMENT TIMELINES & CLAIMS

  1. Order Confirmation: Once your advance payment is received, we will contact you to confirm the order details and provide an estimated delivery timeline.

  2. Late Delivery Inquiries & Claims:

    • If an order is not delivered within the agreed timeframe and you have received no formal update or response from us, you may submit a formal complaint directly to our business headquarters.

    • If demonstrable financial loss or disruption to your business operations occurs as a direct result of our fulfillment delay (supported by valid documentation), we will review the case and provide appropriate remedies or compensation in accordance with applicable regulations.

SECTION 3: WHOLESALE & BULK ORDERS

  • Eligibility: Tailored for commercial clients, bulk buyers, and wholesale partners purchasing items for retail or enterprise operations.

  • Custom Pricing: Please reach out directly to our sales department to receive specialized bulk quotations and tiered pricing discounts.

  • Terms of Payment: Payment schedules, deposits, credit terms, and delivery obligations will be formally governed by an executed Sales Contract / Commercial Agreement between both parties.

SECTION 4: OUR COMMITMENT

We are dedicated to:

  • Legal & Transparent Operations: Complying fully with applicable commercial and consumer protection laws.

  • Product Integrity: Supplying authentic, high-grade products with verified origins and transparent specifications.

  • Customer Protection: Resolving all transactional concerns and payment disputes promptly, fairly, and in good faith.

PAYMENT POLICY & TERMS | OCEAN FISH LLC