This Shipping & Delivery Policy outlines the operational procedures, timelines, rates, and terms applicable to all purchases made through our platform.
SECTION 1: COVERAGE & ELIGIBILITY
Service Area: Available across all 50 states within the United States.
Local Benefit: Free Shipping is provided for all delivery addresses located within the Seattle, Washington area.
SECTION 2: ORDER PROCESSING & DELIVERY TIMELINES
Order Processing:
Orders are processed within 24 hours of submission. Our customer service team will contact you to confirm payment status, shipping details, and fulfillment schedules.
Standard Delivery Window:
Typical transit time ranges from 5 to 7 business days from the date the order is confirmed, or as mutually agreed upon at checkout.
Circumstances Beyond Our Control (Force Majeure):
Fulfillment may experience unavoidable delays under the following conditions:
Inability to reach the customer via provided contact details (phone, email).
Inaccurate, incomplete, or hard-to-locate shipping addresses.
Unanticipated spikes in order volumes during peak periods or holidays.
Supply chain disruptions or third-party freight and carrier bottlenecks beyond reasonable control.
Customer Options for Delayed Shipments:
In the event of a shipment delay, we will proactively notify you. You will have the option to either maintain the order and await delivery or cancel the order for a full refund.
SECTION 3: SHIPPING RATES & METHODS
Standard Retail Orders:
For orders outside Seattle, WA, shipments are handled by commercial carriers (e.g., USPS, UPS, FedEx).
Shipping fees are calculated dynamically based on total package weight, dimensions, and shipping destination.
The exact shipping rate will be quoted and confirmed with you prior to parcel dispatch.
Wholesale & Commercial Bulk Orders:
Bulk shipments are routed via freight and commercial logistics providers (LTL/FTL).
Shipping costs will be charged according to standard carrier tariffs or as formally stipulated in the bilateral Commercial Sales Agreement.
